CLIENT CONTEXT

Regional tourism promotion entity responsible for driving and enhancing the tourism offering of a specific region, with an organisational structure requiring rigorous HR administrative management aligned with the legal obligations applicable to the public and associative sector.

CLIENT CHALLENGE

Restructuring the organisation to improve operational efficiency, clarify roles and responsibilities, and support the entity's sustainable growth.

THE ID SERVIÇOS SOLUTION

ID Serviços conducted an organisational diagnostic and supported the redesign of the organisation's functional structure. The project covered the development of a functional organisational chart, job descriptions, definition of responsibilities and reporting lines, as well as the formalisation of procedures and tools to support HR management, ensuring greater organisational clarity and consistency in team management.

BUSINESS IMPACT

Improved organisational efficiency, greater clarity in the distribution of responsibilities and a strengthened capacity for team management and coordination.