CLIENT CONTEXT

National banking institution undergoing an organisational modernisation process and strengthening its HR management practices, with the aim of improving efficiency and consistency across internal processes.

CLIENT CHALLENGE

Reviewing and redesigning HR management processes to improve operational efficiency, clarify responsibilities and ensure greater consistency in the execution of administrative and people management procedures.

THE ID SERVIÇOS SOLUTION

ID Serviços conducted an organisational diagnostic of HR processes, including analysis of existing procedures, review of internal documentation, meetings with area managers and identification of workflow improvement opportunities. Based on this diagnostic, the main HR processes were mapped and redesigned, covering workflow definitions, responsibilities across the areas involved and formalisation of operational procedures, ensuring greater clarity and consistency in HR operations.

BUSINESS IMPACT

Improved efficiency and consistency of HR processes, greater organisational clarity and a strengthened capacity for management and control of HR activities.