CLIENT CONTEXT

A large banking institution with millions of customers and significant dependence on information systems to support critical operations and ensure service continuity.

CLIENT CHALLENGE

To assess the maturity of IT general controls, identify critical risks, and ensure technology governance alignment with international best practices and financial sector regulatory requirements.

THE ID SERVIÇOS SOLUTION

Audits of IT general controls were conducted based on internationally recognised frameworks, enabling the identification of gaps, risks, and improvement opportunities. The work included defining action plans, prioritising initiatives, and conducting awareness activities with involved teams.

BUSINESS IMPACT

Strengthened IT governance, improved internal control systems, and enhanced alignment between technology, risk, and business strategy, contributing to a more secure, resilient, and compliant operation.