CLIENT CONTEXT

Major electricity operator in the country where it operates, with a distribution network spanning multiple provinces and a significant volume of prepaid customers.

CLIENT CHALLENGE

Auditing the Prepaid Payment Processes to identify possible Non-Conformities and Improvement Opportunities across 4 Distribution Centres in the Province of Luanda.

THE ID SERVIÇOS SOLUTION

1. Review of current prepaid processes;
2. Field work across 4 distribution centres;
3. Identification of non-conformities, operational weaknesses and improvement opportunities;
4. Analysis of the information systems supporting the process;
5. Interviews with operational teams and managers;
6. Review of existing manuals and procedures.

BUSINESS IMPACT

1. Improved Transparency and Internal Control;
2. Increased reliability of prepaid revenue, essential for the company's financial sustainability;
3. Greater Operational Efficiency;
4. Better alignment between technology and commercial strategy;
5. Strengthened Governance and Accountability.