CLIENT CONTEXT

A company specialised in IT infrastructure and information security, operating under demanding reliability, data protection, and service continuity requirements.

CLIENT CHALLENGE

To implement and integrate quality and information security frameworks, ensuring compliance with market and client requirements while strengthening credibility and service quality.

THE ID SERVIÇOS SOLUTION

Definition of quality, security, and risk management policies; systematisation of processes and documentation; review of KPIs; staff training; and development of action plans with ongoing monitoring to ensure certification maintenance.

BUSINESS IMPACT

ISO 27001 and ISO 9001 certifications achieved, improved internal practices, strengthened organisational communication, clearer accountability, and increased client and partner confidence.